Terms and conditions at Knowie ApS

General info

Knowie ApS
Næsbyholmvej 47
2700 Brønshøj
Company code: DK-41296496
Phone: 31411077
Email: Hello@knowie.dk

Pricing

At Knowie ApS we reserve the right to make errors in our listed pricing. We also reserve the right to change pricing without any notice. Prices listed on our website is ex. VAT.

Payment

Knowie accepts payments via VISA-Dankort, VISA, VISA Electron, Mastercard and bank transfers. All listed prices are in DKK. Danish kronor and ex VAT.

Delivery

Knowie ApS delivers a digital product.
You will be provided access to the product immediately after purchase through a digital login. Hence, the product is delivered to your email address.

Right of complaint

Knowie ApS lives up to the Danish purchase act "købeloven" and will offer your money in return or a new product if any error has occured with our software. You must raise a complaint in a reasonable time after discovering the defect or error.

Information in regards to returns

Knowie ApS

Næsbyholmvej 47

2700 Brønshøj

Shipments are not received per. cash on delivery.

Refunds

In regards to refunds, we need you to inform us about bank information such as regnr and account nr. If you have payed by card, we can refund your payment back to the same card. These informations can be sent pr. email as it will only be used to fulfill the refund.

Privacy

In order for you to enter into an agreement with us and shop on our website, we need the following information about you:

Name
Adresse
Telefonnummer
Email
Virksomhedsnavn

Information about what you have purchased

We process your personal information for the purpose of being able to deliver the item to you and to be able to process inquiries regarding your purchase. The processing takes place in accordance with the rules in our personal data policy for Knowie ApS. Here you can read more about how your information is processed, when it is deleted and what rights you have as registered. Knowie ApS reserves the right to use the information to compile general statistics and to use customers' logos as well as the work performed as a reference for sales and marketing purposes.

Complaint options - overview and links

If you have a complaint about a product bought on our webshop, you can send your complaint to:

Konkurrence- og Forbrugerstyrelsens Center for Klageløsning

Carl Jacobsens Vej 35

2500 Valby

Link: www.forbrug.dk

If you are a customer with residence in another EU-country, you can submit your complaint to the EU comissions online complaint portal.

The portal can be located here: http://ec.europa.eu/consumers/odr/

If you submit your complaint here, you need to provide our email adress in your complaint: hello@knowie.dk